Seven audits. One local team. Your call.
Phone, web, in-person, auto dealer, competitor, apartment tour, banking and healthcare — each scoped to what your business actually needs, not a national firm's template.
Pick the audit that fits your gap
Phone Mystery Shops
Website Lead-Response Audits
In-Person Retail and Restaurant Visits
A real local caller contacts your team. We record how the call is handled — response time, greeting, accuracy, and follow-through — then deliver a specific, scored report.
We submit a lead through your website and track exactly what happens next — response time, tone, accuracy, and whether the follow-up would close a real customer.
A vetted local shopper walks in, orders or browses, and notes what actually happened — greeting, wait time, upsell attempts, and exit experience — not what the training manual says.
Auto Dealer Mystery Shops
Competitor Benchmarking
Apartment and Property Tour Audits
From lot greeting to finance desk, we audit the full sales process at your dealership — or a competitor's — and report on every handoff point that can win or lose the deal.
We shop your direct competitors using the same criteria we apply to your business. You get a side-by-side read on where you lead and where you're leaving ground on the table.
A shopper calls to schedule a tour, shows up, and evaluates every touchpoint — phone handling, leasing agent follow-through, unit presentation, and the close. No guesswork.
Banking, Credit Union, and Healthcare Front-Desk Audits
We audit the front-desk and phone experience at banks, credit unions, and healthcare or dental offices — testing wait acknowledgment, staff knowledge, and whether the interaction builds or erodes trust.
If customers walk in or call, we can audit it
Restaurants and coffee shops, retail stores, auto dealerships, banks and credit unions, hotels and tourism businesses, property management companies, and healthcare and dental front desks across Spokane, Cheney, and Spokane Valley.
One shop or an ongoing monthly program — no minimums that price out smaller operators, no long-term contracts. Owner-operated means you talk to the person running the audit.
Tell us what to audit. Get a clear report back as quickly as 48 hours.
ShopMasters NW is now building our vetted local shopper pool across Spokane, Cheney, and Spokane Valley. Request a quote and we'll scope the right audit for your situation.