ShopMasters NW
Local mystery shopping for the Inland Northwest
Mystery shopping, secret shopping, and customer experience audits for Spokane-area businesses.
ShopMasters NW helps restaurants, retailers, auto dealers, banks, apartments, hotels, and service businesses see what customers actually experience — with local shoppers, practical reports, and professional turnaround as quickly as 48 hours.
Local knowledge. Fast reports. No middleman.
Vetted local shoppers
We're building our shopper pool right here — Spokane, Cheney, and Spokane Valley. Real people who know these neighborhoods, not dispatched strangers.
Reports as quickly as 48 hours
Fast should still feel professional. We move quickly when scheduling allows, but the priority is a clean, useful report with details your team can actually act on.
Low minimums, no lock-in
Phone audits start at $35. No annual contracts, no volume commitments. Start with one shop, scale when it makes sense for your business.
Audits built for your specific gap.
From a single phone audit to a monthly competitor benchmark program — each assignment is scoped to what your business actually needs to know, not a national firm's standard template.
Phone & Web Audits
In-Person & Retail Visits
Complex & Competitor Shops
Test how your team answers calls and handles online leads. Response time, tone, accuracy — documented and returned fast. From $35.
Restaurant, retail, banking, and healthcare front-desk visits by a vetted local shopper. Practical written report, no fluff. From $79.
Auto dealer, apartment tour, and competitor benchmark audits — scoped to your process and market. Monthly programs available. From $129.
Find out what your customers actually experience.
ShopMasters NW is launching across Spokane, Spokane Valley, and Cheney. Businesses can request a launch audit; locals who want flexible paid assignments can apply to join the shopper pool.