ShopMasters NW
Free beta customer experience audits for the Inland Northwest
See the customer experience your staff never sees.
ShopMasters NW is currently accepting a limited number of free beta clients in the Inland Northwest. Selected businesses receive a no-cost customer experience audit in exchange for feedback and optional testimonial permission. No paid services are currently being sold.
National firms have scale. ShopMasters NW is built for speed, fit, and local context.
Spokane-first coverage
Local assignments are built around Spokane, Cheney, Spokane Valley, and nearby Inland Northwest communities instead of a generic national template.
Practical manager-ready reports
Every report is written so a manager can coach from it: what happened, why it matters, and what to improve next.
Limited free beta audits
Start with one useful free beta audit. Paid monthly programs can be considered later if the beta proves value for your business.
Audits built for the gaps customers actually notice.
Phone shops, website lead-response checks, retail and restaurant visits, auto dealer shops, competitor comparisons, and apartment or property tours — each scoped to the question you need answered.
Phone and website audits
Retail, restaurant, and front-desk visits
Competitor, dealer, and property shops
Test how your team answers calls and handles online leads. Response time, tone, accuracy, and follow-up are documented clearly. Quick Checks are currently available only through the limited free beta.
Restaurants, retailers, banks, hotels, healthcare front desks, and service counters get practical observations from a local shopper. Standard Visits are currently no-cost for selected beta clients in exchange for feedback.
Auto dealer shops, apartment tours, and competitor comparisons are scoped to your process and local market. Premium and benchmark audits are planned after beta; no paid services are currently being sold.
Not just a score. A report your team can coach from.
Each audit can include a scorecard, written narrative, coaching opportunity, quick win, and follow-up recommendation. The goal is a report a real manager can use the same week.