Here is exactly what happens when you hire us.
You tell us what to measure, we dispatch a vetted local shopper, and a clear written report lands in your inbox as quickly as 48 hours after the shop is completed.
From first contact to finished report
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Plan the audit
Dispatch a vetted shopper
Receive the report
Act on clear recommendations
Your written report can arrive as quickly as 48 hours, depending on scope and scheduling. It covers what happened, not what should have happened — documented findings, practical notes, and recommended next steps.
We talk through what you want measured — phone response, in-person visit, website lead handling, or a competitor check. You scope it; we build around that.
We assign a local Spokane-area shopper who fits the assignment — someone who belongs in that business and knows the market. They follow your audit criteria exactly.
Every report closes with specific, actionable recommendations — not a theory, not a template. What to fix, what's working, and where to focus first.
You define what gets measured.
We don't hand you a national firm's generic checklist. Every audit is scoped around what actually matters to your location — your staff, your sales process, your service gaps.
One audit or a monthly program — no minimums to qualify, no long-term contracts required. Start with a single phone or in-person shop and go from there.
Ready to see what your customers actually experience?
Request a single launch audit or ask about a monthly program. We'll scope it together — no obligation until you approve the plan.